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Customer Service Team Leader
This job has expired, and cannot be applied for.
- Posted By: Personnel Selection - Portsmouth
- Address:
- Contact: 02392 811018
- Date Posted: 3rd Sep 2008
- Salary: £25,000 -£28,000 per annum
- Location: Other
- Reference Code:
- Views Since Posting: 136
- Full Description:
We are seeking an experienced Customer service team Leader to work for a busy company based in Haslemere. You will ideally have relevant experience with a manufacturing or engineering organisation.
The successful applicant will ideally be experienced in the day to day running of a customer services team ensuring that all staff provide excellent customer service/post sales administration support.
Duties will include:
Supervising a team of 5, dealing with holidays, sickness and rota’s
Motivating and training staff to give excellent customer service both internally and externally, exceeding customer expectations wherever possible.
Helping and advising customers by telephone/email
Responsible for investigating all escalated customer dissatisfaction issues in a consistent,
fair and prompt manner in line with company policy and training received.
Recruiting and appraising staff
Reporting to the Operations Manager on levels of customer service, contract reviews, invoicing, as well as all operational issues and looking for ways to improve service.
The ideal candidate should be able to demonstrate the following qualities:
Proven supervisory experience in working in a busy customer services environment.
A genuine interest in helping customers
Positive and enthusiastic personality
Excellent communication skills
Effective at reviewing, analysing, evaluating and implementing systems and procedures
The ability to lead and motivate a team
Problem solving and decision making ability
Polite, tactful, friendly but assertive attitude
Patience and calmness under pressure
The ability to handle complaints and difficult situations
Good computer, literacy and numeracy skills
Confident Telephone manner
Accurate data transfer with attention to detail
Ability to speak a European language (French, German, Spanish, Italian) would be advantageous
Benefits will include:
5 Day Week
8.30am – 5pm (1 hour lunch)
20 Days Annual Holiday plus Christmas closure
Parking
After qualifying period; Contributory Pension Scheme
Life Insurance
Subsidised Sports Club Membership
If you feel this position sounds ideal for you - please send your CV today to natasha.green@persel.co.uk.
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