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Customer Service Assistant

This job has expired, and cannot be applied for.

Posted By: Adecco - Chichester
Address:
Contact: 01243 832640
Date Posted: 29th Sep 2008
Salary: £15,000
Location: Petersfield
Reference Code:
Views Since Posting: 121
Full Description:

Responsibilities:
To assist all operatives in a friendly and positive manner and to process all relevant data in a timely and accurate way.

Duties:
• To stay available for taking incoming calls at all times and to report to Team Leader if there is a need to come out of the phone system
• To pick up all calls within 6 rings with a friendly and professional telephone manner
• To take information from operatives and complete relevant paperwork as necessary
• To investigate any queries and return calls as necessary
• To transfer information from Document Management application forms onto database accurately
• To enter Document Management data from expense claim forms onto database accurately
• To liaise with agencies as necessary
• To deal with any letter or email and SMS enquiries as required
• To research any historical queries
• To liaise with all other departments
• To fax/email Company details to agencies when a new operative joins
• To open post and scan documents into the document management system
• To take messages from call minder (answer phone) and call back as necessary
• To carry out First and Second Pack call backs (marketing)
• To be aware of business needs by monitoring the plasma screens and acting appropriately
• To help other departments as and when required or asked to do so
• Any other duties as required

Starting salary is £15k
Based just outside Midhurst
Must have transport due to location. Most employees come from Bognor/Chichester and we have a car sharing incentive
Other benefits – Medical Insurance, Life Assurance (4 x salary), Personal Accident Insurance, contributory pension up to 5% of salary
Salary Sacrifice for Denplan and childcare vouchers
Holiday - start on 20 days and increase to 21, 23 and then 25 after 3 years service
Company sick pay starts at 5 days, 10, 12 and then 15 after 3 years service (Plus SSP from day one).
Countryside location next to the river
Dogs and music in the office
Excellent social atmosphere
Hard working but fun environment

Customer Services is core to our client’s business. It’s a busy environment and the ideal person would be someone who loves to talk to people and has high levels of patience and empathy. We would ideally like a calm and naturally happy person who is used to a call centre environment where the customer is always treated with respect and care.

Please note: This position is based in near Midhurst, West Sussex, please only apply if you are willing and able to work in this location.

We regret that due to volume of response, we can only contact initial successful applicants.

Adecco is an equal opportunities employer