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Customer Advisor

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  • Posted By: Adecco - Chichester
  • Address:
  • Contact: 01243 832640
  • Date Posted: 29th Sep 2008
  • Salary: £15,000 - £17,000
  • Location: Chichester (PO191EL)
  • Reference Code:
  • Views Since Posting: 103
  • Full Description:

    As an advisor in the Advice Centre, you are the first and most important point of contact for customers, representing an organisation that is committed to providing accessible and affordable healthcare. Maintaining and enhancing the brand, through providing high quality personal assistance, is critical.
    One of the UK’s major independent healthcare groups, is an independent charity which owns and operates over 40 hospitals across the UK, providing a wide array of medical services from Cosmetic Surgery to Aromatherapy. The Advice Centre is the front end of this business: it is the first point of contact for many people and is critical in ensuring that customers make informed decisions about their choice of healthcare provider.
    You will be responsible for maximising your customers’ experience, from their initial enquiry to the post procedure follow-up. You will be responsible for your client throughout their patient journey; you role is to ensure that we meet their individual needs.
    Your ability to question effectively and listen intelligently will enable you to identify a customers’ unique needs, and then provide advice and take actions to meet those needs. This is the key to maintaining the high conversion ratio of enquiries to consultations, that is so prized by our client. It is an exciting new role in a field which is changing and developing rapidly.
    You will handle enquiries for a wide variety of medical specialities, providing customers with the information they need to make informed decisions. You will be at the forefront of changing the customer experience of private healthcare and you will need to have the ability to create a positive first impression of the brand through good service and listening skills.
    The team is set to grow rapidly over the next twelve months. With growth comes the opportunity for the best to develop into more senior positions
    What will you receive?
     Starting salary between £15,000 - £17,000
     22 days holiday (plus 1 additional day for each years service up to a maximum of 25)
     37.5 hours per week (flexible shifts between 8:00am to 8:00pm)
     Focus on coaching and development
     Promotion opportunities
     Reward culture (incentives and prizes)
     Bespoke training
     Stakeholder pension scheme
     Childcare vouchers
     Free Parking


    What experiences can you bring to us?

     Customer Service
     Ability to learn new applications and processes
     Excellent listening skills
     Administration experience
     Fast and accurate data entry skills
     High level of confidence using the telephone
     Experience of working to targets


    Please note: This position is based in Chichester, West Sussex, please only apply if you are willing and able to work in this location.

    We regret that due to volume of response, we can only contact initial successful applicants.

    Adecco is an equal opportunities employer

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