Product Service Coordinator *Beautiful Offices* Jobs in Fareham on your local Fareham jobs site. Careers in Fareham, local employment and work in Fareham.
Salary:£15000 - £17500 per annum + Overtime, Bonus, Excellen Bens
Location:Fareham
Reference Code:P139MF
Views Since Posting:71
Full Description:
*CUSTOMER SUPPORT SPECIALIST - HELPDESK ENVIRONMENT - FAREHAM WITH PARKING - GREAT PROSPECTS & EARNING POTENTIAL - YOUR NEXT CAREER MOVE...??**
We are currently working on behalf of this expanding, professional business based in Fareham who are seeking a new member of their Customer Support team!
The Employer...
Is a leading designer, fabricator and installer of automation systems for a variety of applications. The business provides an 'all round' service from sales through to after sales support, which is the area of the business in which this role will be based.
The Role...
Will be extremely varied and will involve provision of excellent telephone based customer service to both client companies and internal engineers, in the event of system failure at client sites. You will deal with these calls quickly and efficiently, arranging for parts to be dispatched immediately to the relevant engineers, so an ability to communicate effectively across all departments of the business will be essential.
The successful applicant will manage the diaries of service engineers, and allocate them to clients whose systems may have failed ensuring that all jobs are covered and customers kept happy!
Additional duties will include general administrative tasks and assisting the stores department with collation of data in relation to parts and stock. You will also produce management information reports and statistics relating to department KPI's for management.
Working hours are Monday to Friday office hours, however after an initial period of around 6 months you will be requested to assist with occasional out of hours call out for which you will be handsomely rewarded!
Requirements...
We are seeking a candidate with proven Customer Service experience preferably from a Help Desk or repairs coordination background, or an environment where you have used organisational skills to coordinate other team members in order to solve a problem!
A well spoken telephone manner is essential as is resilience and an ability to remain calm under pressure. You will need excellent MS Office skills and experience of using MS Access databases would be beneficial.
Applications are encouraged for this role by July 15th.
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.
PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.
We are acting as a Recruitment Business in relation to this role.