IT Helpdesk Jobs in Eastleigh on your local Eastleigh jobs site. Careers in Eastleigh, local employment and work in Eastleigh.
Quick Search
Region
Location
Sector
More Options
Salary
Employment Type
Keywords

This job has expired, and cannot be applied for. This job has been reposted here

IT Helpdesk

Future Employment Jobs


Posted by: Future Employment
View all jobs from Future Employment
Address: The Basement
75 Bedford Place
Southampton
SO15 2DF
Contact Details:
Date Posted 1st Jul 2008
Reference Code: VR/0000
View Since Posting: 42
Salary: Salary Negotiable
Vacancy Location: Eastleigh
Full Description:
Our client is looking for an experienced IT Service Help Desk Analyst to join their exceptionally successful team.

You will be providing a quality, professional front line IT support, technical diagnosis and fault resolution/management for the company’s stores and business units.

You will be handling incidents via the phone or email and this will be carried out efficiently and promptly. You will be diagnosing and resolving a variety of relevant technical issues, ensuring all details are accurate and clear and that closure notes are maintained. You will be managing incidents through to resolution with a high degree of ownership whilst keeping customers updated as to progress.

You will keep Standard Operating Procedures (SOPs) up to date whilst being able to work under own initiative or within a team. You will effectively share knowledge with the rest of the team so as to ensure maximum development.

You will have a positive outlook and experience of working within a Service Desk environment. You need to have a good work ethic as well as being able to hit targets with a desire to progress and develop a career within the IT Service Sector.

It is essential that you have a minimum of 2 years experience working in an IT Service Desk supporting 500+ customers in s front of line capacity. You will have a competent level of hardware/software troubleshooting ability and experience of using call logging software. You must have the ability to work shift work and weekends with the occasional overtime opportunity and overnight stays that are involved with store visits.

You will have professional outlook with strong communicative skills, experience of diagnostic tools such as VNC or PC anywhere. You will have the ability to deliver project assignments, working under your own initiative or within a small team to deliver service improvements to the company’s stores.

It is desirable that you have a track record of implementing good ideas within the given field to improve customer support.

That you are an ITIL Foundation certificate holder, that you have knowledge of Linux/Red Hat/MySQL and experience of IT support in a retail environment.