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Technical Support Engineer
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- Posted By: Ascend - Portsmouth
- Address:
- Contact: 02392 837 788
- Date Posted: 24th Jun 2008
- Salary: £24k - £26k
- Location: Portsmouth
- Reference Code: 0706-37
- Views Since Posting: 16
- Full Description:
OVERALL AIM OF THE JOB
The post holder is responsible for providing on-site technical support to large and small organisations and businesses throughout SE Hants.
JOB LOCATION S E Hants
NORMAL WORKING HOURS 37.5 hours per week
TRAVELLING INVOLVED S E Hants
SPECIAL CONDITIONS
Occasional weekend or late evening work will be required.
Participation in the on call cover for the company's mission critical systems.
DETAILS OF JOB
The post will be based in SE Hants with the following principal accountabilities:
1.Providing onsite PC, network and applications technical support and advice for customers
2.Installing and configuring new equipment, in line with company procedures
3.Where possible carrying out repairs on faulty equipment, if not then liaising with contract maintenance suppliers and escorting sub contractors to companies systems
4.Assisting in testing of new systems, supporting project and development staff
5Assisting with training of new staff to the technical support and helpdesk areas
6Any other tasks as appropriate.
ACCEPTED DATE
PERSON SPECIFICATION
Technical Support Engineer
Category Requirements Essential/
Desirable
(E/D) How determined:
Form/Interview/Ref/
Assessment
Qualifications 5 GCSE (or equivalent) English & Maths E Form/Certificate
HNC/HND in relevant IT subject D Form/Certificate
MCP (Microsoft Certified professional or equivalent CCNA) D Form/Certificate
Job Knowledge Extensive knowledge of computer operating systems, hardware and standard office software, internet, networking and mobile technologies. E Form/Interview
A good knowledge of the majority of software products or platforms used E Form/Interview
Commercial awareness of a range of current and relevant technologies E Form/Interview
Extensive knowledge of networking concepts E Form/Interview
Experience 2 years of providing technical support E Form/Interview
Providing advice and support to people with wide range of computer literacy D
Form/Interview
Skills/Abilities Excellent communication skills: verbal & written, good telephone manner E Form/Interview/
References
Exercise good judgement, make decisions, respect confidentiality E Form/Assessment/ References
Methodical approach to problem solving E Form/Assessment/ References
Personal Qualities Self starter - able to use own initiative, plan/prioritise own workload, and others E Interview/References
Evidence of continuing personal development E Interview/References
Respectful of confidentiality E Form/Interview/ References
Circumstances Flexible, able to work occasional weekends and evenings, cover on call D Form/Interview
Full, clean driving license E Form/Interview
Must have experience of Windows 2000 upwards, Act, Exchanging Server, Office 90 upwards and a good knowledge of Microsoft. The person can come from a helpdesk of a very large company where there are lot of problems.
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