Principal Engineer
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- Basingstoke
- Posted 21st Sep 2010
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Posted by:
First Option Recruitment Limited - Basingstoke
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Salary:
Up to Β£40,000
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Job Type:
Permanent
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Address:
6a London Street
Basingstoke
Hampshire
RG21 7NU
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Reference:
9758
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This job has been viewed
112 times
since it was posted.
Job Description
JOB DESCRIPTION
Job Title: Principal Engineer
- PURPOSE OF JOB
The Global Professional Services department provides a full range of Customer Support, Field Engineering and Training activities. Functions include:
’ Full management and logging of customer fault reports.
’ Equipment installation and commissioning at customer sites in the UK and overseas.
’ Software upgrades at customer site.
’ Support to the Sales department for customer demonstrations or approval testing.
’ Delivery of standard and bespoke training courses for customers.
’ Project work requiring specialist technical support.
- RESPONSIBILITIES
’ Handle customer fault calls both from the office and onsite if necessary and ensure the call management system (CRM) is updated at all times.
’ Attend regular service review meetings with designated customers and maintain a close professional relationship with their staff.
’ Liaise with senior UK personnel and/or Israel for more complicated faults as required.
’ Proactively manage customer accounts by performing preventative maintenance while onsite or at base.
’ Assist senior team members in software upgrades at customer site.
’ Perform equipment installations and supervise subcontractors.
’ Perform commissioning tests onsite to agreed procedures and complete all associated documentation to attain customer sign-off.
’ Write clear and accurate site reports when requested.
’ Attend training courses in the UK and Israel.
’ Perform self learning activities using the laboratory equipment or other reading material to constantly improve technical expertise.
’ Fully manage the planning and implementation of software upgrades on networks of a more complex nature.
’ Act as the technical lead for any issues arising in the day to day operation of the Customer Services department that cannot be resolved by other Engineers.
’ Quickly learn new software and product releases and ensure any possible changes in processes or procedures are implemented.
’ Oversee the correct running of the office laboratory to ensure it is fit for the purpose of training, customer demonstrations and general support activities.
’ Deputise for the GPS Director on occasions as required.
- KNOWLEDGE, SKILL AND EXPERIENCE
A formal education in an engineering discipline is desirable but not mandatory if equivalent experience can be shown. General requirements:
’ Minimum six years as a Technical Support/Commissioning/NMC Engineer in the same industry.
’ Excellent Customer liaison skills.
’ Excellent oral, written and problem solving skills.
’ Very good transmission skills in: PDH; SDH; Optical Networking, Voice
’ Very good data skills in: TCP/IP; Ethernet; ATM; VoIP, xDSL
’ Very good product skills in: Cross-connects, SDH Muxβs, DSLAMβs, Media Gateways, SoftSwitches
’ Very good test skills with: PDH and SDH testers, Spectrum Analyser/OTDR, ATM and Ethernet analysers.
’ Plus excellent skills in one or more of the technical areas above.
- OTHER INFORMATION
’ Maintain a close working relationship with other team members and share pertinent experiences either verbally or through the e-mail system.
’ Escalate at the earliest opportunity any political or technical issues to senior team members or management that may potentially have a detrimental effect to ECIβs business.
’ Inform senior team members, management, or sales personnel of any potential business opportunities that may arise while working on customer site.
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