1st Line Helpdesk
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- Reading
- Posted 17th Nov 2010
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Posted by:
Calibre Candidates
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Salary:
to £23,000
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Job Type:
Permanent
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Address:
Wellesley House, Riseley Business Park
Basingstoke Road
Riseley, Reading
RG7 1NW
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Contact:
0118 988 2118
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Reference:
NHB271009
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This job has been viewed
108 times
since it was posted.
Job Description
2 Urgent Vacancies:
Our client is looking at candidate CVs with either 1st line IT helpdesk or specialist customer care role experience, ideally gained in a Telecoms Company. Most important will be your interpersonal skills, as demonstrated over the phone and your understanding of basic telephony terminology such as LAN, WAN and IP Telephony.
The role is based in the Network Operations Centre and offers good development role to progressing your technical career. Responsibilities include logging customer issues using a Remedy database, monitoring the network, escalating issues to resolution, working with the technical team to resolve faults, analysis and reporting and supporting field engineers. The successful candidate will also participate in an out of hours rota (currently once every 5 weeks), for which a substantial bonus is paid.
We are looking at candidates with an excellent telephone manner, who are flexible and self-motivated, as well as keen to progress his/her technical knowledge.
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