Collection of the Firm’s internal debt for Tax Line of Service
Main Responsibilities
• Debt collection by letter/email and telephone
• Responsible for own section of the ledger (alphabetical split)
• Query and dispute resolution
• Responsible for the collection of debt for specific/allocated clients of the Firm
- reporting on progress
- identifying priorities
- negotiating settlements
- making recommendations to management
- progressing through litigation
• Using debt collection package at every stage of the process, together with other software as necessary
Key Attributes
• Strong interpersonal skills and the ability to prioritise are essential
• Good communication skills both verbal and written, and a professional attitude are vital
• To be able to work on own initiative and work largely without direct supervision
• A good standard of IT literacy is required and a working knowledge of Windows 95, Lotus notes, SAP, Excel and Microsoft Word would be an advantage
• Knowledge of insolvency procedures and legal systems would be an advantage
• Working knowledge of the English Legal System for debt recovery