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1st Line Technical Support
This job has expired, and cannot be applied for.
- Posted By: Matched Ltd
-
Address:
- 9-10 Upper Church Lane
- Farnham
- Surrey
- GU9 7PW
- Contact: 01252 713 377
- Date Posted: 10th Oct 2008
- Salary: Up to £15,000
- Location: Farnham (GU9)
- Reference Code: 4/81
- Views Since Posting: 80
- Full Description:
DUTIES & RESPONSIBILITIES
Helpdesk Call Management.
Providing 1st line telephone and email support to company users worldwide.
Manage accurate incident and fault logging, prioritising, categorising and escalating as appropriate.
Managing several open cases at one time.
Liaising with the user to gain additional information where required.
Keeping user appraised with the status of their calls.
Setting up and maintaining new user accounts
Supporting the 2nd line Technical Support team
Responding within agreed time limits
System housekeeping.
Any other ad hoc tasks as delegated.
EDUCATION & EXPERIENCE
Good standard of general education.
Previous experience of working in a technical team and/or a helpdesk environment desirable.
Able to demonstrate trouble shooting abilities.
Applicants must be PC literate and have experience with MS Office.
PERSONAL CHARACTERISTICS
Solution driven.
Common sense.
Customer focused.
Able to multi-task.
Strong interpersonal skills and be able to communicate clearly and patiently with staff via e-mail, telephone and face-to-face.
Able to explain things simply.
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