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1st line support - Helpdesk Analyst - Contract

This job has expired, and cannot be applied for.

Posted By: Headstart Recruitment
Address:
Contact: 0118 946 3280
Date Posted: 29th Oct 2008
Salary: c£31,000-£37,000
Location: Reading
Reference Code: HSREMCONT
Views Since Posting: 22
Full Description:

This is a fantastic opportunity to join a large Global Financial Services Company based north of Reading, who is looking for an experienced Helpdesk Analyst with recent experience of using Remedy V6 or 7 call logging.

You will need to respond promptly and courteously to verbal, written and electronic requests for assistance and gain clear understanding of the problem presented so an accurate diagnosis can be made. Independently log requests quickly and accurately, where ever possible provide solutions to the client personally, ensuring the problem has been resolved to their satisfaction, continuously monitor outstanding helpdesk requests and follow up any which have been actioned and offer any improvements which could help the Helpdesk service team.

Ideally you will have 2 or more years experience as a helpdesk analyst and knowledge of Remedy version 6 or 7 software is essential. Indepth knowledge of the internal, call routing procedures, internal IT processes and knowledge of computer operating systems and generic software all an advantage.

This is a 6 month fixed term contract role with salary of £34,000 + 10% (£37,000) fixed term allowance.