Assistant Account Manager Jobs in Farnham on your local Farnham jobs site. Careers in Farnham, local employment and work in Farnham.
Job Search
- Sales / Telemarketing
- Recruitment
- Customer Service / Call Centre
- Marine / Offshore / Shipping
- Admin/Clerical
- Engineering
- Telecommunications
- Graduate Opportunities
- Banking and Financial
- Business Development
- Driving Instructor Training
- IT
- Design
- Insurance
- Automotive / Mechanical
- Procurement / Purchasing
- Accounting
- Industrial
- Human Resources
- Management
Assistant Account Manager
This job has expired, and cannot be applied for.
- Posted By: Matched Ltd
- Address:
- Contact: 01252 713 377
- Date Posted: 24th Oct 2008
- Salary: £18,000 - £20,000 + comm
- Location: Farnham
- Reference Code: 88/3
- Views Since Posting: 56
- Full Description:
JOB PURPOSE
• To maximise profitability in all areas of work.
• To continuously enhance revenues from new sales leads and existing customers.
• Embrace any new sales initiative/products instigated by the management.
• To improve customer retention levels. Currently around 92%.
• To ensure that products and services are marketed effectively to existing customers.
• To ensure that the company researches existing customers’ needs and receives feedback on services provided.
• To provide support and information for existing customers.
GENERAL JOB SPECIFICATION
• Monitor work outputs and performance against targets set.
• Monitor standards and procedures for all communications and to audit quality and compliance.
• Identify and develop profitable areas of The Company’s business.
• Maintain and develop the existing customer database.
• Attend employee training and development activities as directed.
• Undertake any other duties in connection with the Job Purpose.
• Ensure that the Farnham office is run profitably and efficiently in the absence of the Senior Account Manager.
• To maintain regular contact with all new and existing customers.
• To provide outstanding levels of customer service and care.
PARTICULAR JOB ROLES
• Take every opportunity to build a relationship with new and existing customers.
• Build a detailed profile of each customer which will help with future sales opportunites.
• Maintain a customer-focused approach to enquiries at all times.
• Ensure that all sales leads are contacted as soon as possible after allocation.
• Ensure all new and existing customers are contacted within a day of the completed set-up of their new service.
• Following up of new service confirmation emails sent by Customer Services.
• Ensure that where possible all customers allocated to your account are spoken to within a three month cycle.
• Gain feedback from customers about our services in order to develop and improve, and relay this information to the team.
• Encourage customers to make full use of their telephone numbers, re-selling benefits where possible.
• Plan and organise effective communication using the customer/lead database to generate additional business and gain customer feedback.
• Continuously verify existing customers’ details.
• Ensure that sales leads and orders are fulfilled in a timely and effective manner.
• Update the online sales database daily.
• Process any customer cancellation requests and where possible attempt to preserve the business and/or replace with alternative products if required.
• Authorise Cancellation & Change of Ownership acknowledgements.
• Contact any customer whose email address is invalid and update database with the correct details.
• Handle any customer queries/sales enquiries in an efficient manner.
• To encourage interest in the referral scheme.
• Fulfil the role of the other Account Managers in their absence.
£18,000 - £20,000 + commission
Recruiters
Advertise your job now Set up an online account and begin recruiting today
Speak to one of our specialists to improve your recruitment contact us .
