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Administrator / Researcher
This job has expired, and cannot be applied for.
- Posted By: Matched Ltd
- Address:
- Contact: 01252 713 377
- Date Posted: 24th Oct 2008
- Salary: £12,000 - £17,000
- Location: Aldershot
- Reference Code: 239/1
- Views Since Posting: 81
- Full Description:
Primary objective
To gather information on companies and contacts via telephone conversations & desk research that is in accordance with the Standards Manual & compliant with our commitments to clients in terms of content, completeness, coverage & accuracy at all time
Key Responsibilities
Contact Checking
Contacts that are on the database must be checked in detail before clients can use the information. These details then need to be verified again every 6 months. This checking and verification is conducted by telephone. In most cases, we speak with Receptionists, HR Departments, Secretaries etc. in order to check the details of a contact – occasionally, we speak with the contact directly. In all cases, we are simply checking or gathering information – we are NEVER selling or marketing to these contacts or companies
The absolute focus of contact checking is at all times on quality and completeness as stated in the Standards Manual. Attention to detail is imperative and getting it right is an obsession – if we at any time have any doubt that we have gathered the correct information, our standard is to do the research again
Contact discovery
In many instances, we do not know who fulfils a specific role within a company; it might be that we do not know who is the Human Resources Director or the IT Director – in that case, we telephone the company and ask for this information.
As with Contact Checking, the absolute focus is at all times on quality and completeness. Attention to detail is imperative and getting it right is an obsession – if we at any time have any doubt that we have gathered the correct information, our standard is to do the research again
Database Updating
All information that is gathered is updated into the database using our web-based applications. The same attention to detail and quality focus must be applied here. Records often need to be classified so that they can be retrieved and the classification systems must be understood and applied. Please refer to the Standards Manual for further details.
It is highly preferable that candidates will native speakers in French, Belgian, German, Swedish, Norwegian, Danish, Dutch, Italian or Spanish.
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